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Is negative feedback a good or a bad thing?

Let’s explore what negative feedback means to you and your business. If we’re all honest with ourselves, we would much prefer to receive positive feedback over negative commentary. When we receive positive feedback, we feel like we’re on the right track, that people...

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The Customer Feedback Ecosystem

And how we draw relevant data from multiple feedback channels In the digital era, receiving feedback from our very important customers is no longer one dimensional. Gone are the days of only leaving a comment card or giving a company a call to voice your feedback....

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Focus: Building Customer Retention

It’s all good and well to focus your efforts as a business on targeting new customers. However, a company’s longevity can be determined on how one strategizes and executes a plan to retain its customers, encouraging repeat purchases, whether they be services or...

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