A comprehensive platform to gather, analyse, report and act on “Voice of Customer” feedback, giving you a powerful tool for managing and improving your Customer Experience.

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Our extensive analytics solutions allows for trend analysis, net compliment percentages and sentiment analysis.

 

KEY FEATURES:

 

• Highly accurate contextual analysis of customer and staff feedback comments

• Cut out the irrelevant noise and chatter to focus on the relevant and actionable insight.

• Fast turnaround, even on large volumes.

• Consolidate multiple data feeds to a single platform.

• Customise reporting topics for your business and industry

• Automated routing of personalised reporting to selected users

• Easily close the loop with responses to customers

• Easy access to results through web-based dashboard

• Integration with your CRM and other systems

• Multiple languages

• Multiple channels & formats

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