Do you want to know how to use customers’ feedback? Trust us to show you how to effectively use the most popular tools.
At CFS, we value customer feedback. It empowers your business to truly connect with your customers – and that is what we do best. We use tools that encourage engagement and build better understanding between a company and its clients. Here are some of our most popular solutions:
Kiosks and tablets
Addressing customer complaints effectively has curtailed the progress of many organisations. Most companies lack the tools to gather timely and relevant information from clients to resolve complaints. However, with the use of kiosks and tablets in-store, you can quickly obtain data from your clients, analyse it, and take practical actions to address their issues promptly.
Building better customer relationships can be overwhelming, especially when dealing with a wide range of customers. However, getting instant reactions about any services offered or goods sold has been enhanced with QR code surveys. This method makes it easier for businesses to get opinions. QR codes are simple to create and can go on receipts, presentation slides, and more. They're a great way to get views from busy customers, constantly on the go.
Tracking customer satisfaction has never been an easy task. But with an SMS, one can gather and use such information to improve customer service. Besides being a cost-effective tool, text messages boast a 98% open rate and a 40% response rate, research has shown. Suffice it to say, most consumers prefer text over other communication channels – a good reason why you should incorporate it into your client engagement strategy.
Staff training plays a critical role in enhancing the progress of any organisation. However, identifying relevant training areas can be a daunting task. With the use of e-mails, you can gather relevant information from customers and identify problem areas – those areas customers consistently complain about. This data will show where your staff falls short and needs more training.
Gain a competitive advantage with CFS
If you are not already using the customer feedback tools CFS has to offer, now is the time to start. To learn more, contact us for a no-strings-attached free demo.