CFS understands dealerships need to enhance customer experiences in the moment, from the actual prospecting of the customer, purchase of the vehicle and then to the actual servicing thereof.
Improving customer engagement at the dealer level increases sales and service retention.
Data is collected and managed which offers valuable real time insight and analysis capabilities, which in turn, if use correctly, can turn owners into Brand Ambassadors!
CFS Customer Feedback Solutions can be applied to:
CFS Mystery Shopper to analyse and monitor various areas
Real-time customer feedback
After-service and general feedback
Marketing surveys (MX), Net Promoter Scores (NPS) and CSAT (Customer Satisfaction)
Covid-19 health screening