FINANCIAL INSTITUTIONS 

CFS has various CX solutions that not only increase the customers’ experience, but also motivates the employees, which thereby drives the business growth and innovation.

This solution is ideal for retail banks, insurance companies and other financial institutions.

Gather data from various areas, which include the branch, call centre and In-app experiences.

The Voice of the Customer can be captured via relationship managers or branch auditors, which enables them to provide ideas and suggestions on their customer experience.

 

The advantages are that you will nurture customer relationships by advising the relevant customer relationship managers of the customers’ financial requirements and sentiments.

These solutions assist with obtaining feedback relating to staff, service and products available.

Powerful drill-down reports are available for reviewing the feedback, identifying issues and trends and gaining insights from our Customer Experience Management (CEM) Platform.

 

CFS Solutions can be applied to:

  • Real-time customer feedback

  • In-depth overall performance monitoring

  • Regular inspections to ensure compliance

  • Mystery shopper to analyse and monitor various areas

  • Marketing and loyalty programs

  • Employee feedback and surveys

  • Covid-19 employee health screening

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