A great customer experience (CX) is essential to ensure customer satisfaction (CSAT), promote loyalty and thereby impact the performance of your operations. To keep up with customer expectations, businesses are increasingly investing in Voice of the Customer (VoC) programs that employ a closed-loop process.
CFS supports organisations in many different industries to monitor and understand the actual needs of their customers and then help them improve the overall experience they deliver.
Established in 2000, Customer First Solutions have a proven track record of providing survey solutions to leading companies across a broad range of industry sectors.
Customer First Solutions make it easy for any business to gather real-time customer feedback, analyze it and take action!
CFS understands dealerships need to enhance customer experiences in the moment, from the actual prospecting of the customer, purchase of the vehicle and then to the actual servicing thereof.
CFS has various CX solutions that not only increase the customers’ experience, but also motivates the employees, which thereby drives the business growth and innovation.
CFS Solutions can be used in schools, colleges and universities by both students and teachers.
It is critical to engage and communicate with students. One needs to listen to and understand their needs. Providing a great campus experience leads to student satisfaction.
HEALTHCARE & HOSPITALS
CFS offers various solutions for medical aids, hospitals, clinics, laboratories and pharmacies to measure and gain feedback about the patients feedback real-time, which prompts immediate action and post-op feedback which can improve the patients’ overall experience.
HOTELS & RESORTS
CFS enables hotels, resorts and B&B’s to gain in-the-moment feedback about the customer’s overall experience which ensures customer satisfaction and loyalty. Satisfied guests will spend more and you will receive repeat business. Turn guests into Brand Ambassadors!
RESTAURANTS AND CATERING
CFS enables restaurants and cafes to gain in-the-moment feedback about the customer experience, monitor how operations are performing and the thereby ensuring their overall business success.
RETAILERS & SERVICE PROVIDERS
CFS solutions enable retail stores, supermarkets, malls and service providers to gain in-the-moment feedback about the customer experience, monitor how operations are performing and the thereby ensuring their overall business success.
CFS solutions enable airports, travel agents and online travel platforms to gain in-the-moment feedback about the customer experience, monitor how operations are performing and the thereby ensuring their overall business success.
EVENTS & CONFERENCES
CFS solutions enable registration, data and lead collection at events, conferences and trade shows to gain in-the-moment feedback about the customer experience, monitor which stands and operators are favourable which thereby ensures their overall event success.