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ABOUT

CUSTOMER FIRST SOLUTIONS

At Customer First Solutions, we understand that your customer is the most important thing in your life and that’s why we give your business the ability to connect with your customers, get their inputs and opinions, analyse their feedback and give you meaningful, actionable information to better your service offering and stay connected to your customers always.

We provide you with tools, experience and support making sure that any feedback you collect allows you to take action positively.

From our innovative everyday employee engagement solutions to our focused customer experience surveys, we are here to be your business partner and to help you achieve your goals whatever they may be.

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In proud partnership with

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OUR PRODUCTS

At Customer First Solutions we make it easy for any business to gather real time customer feedback at the point of experience. These are a few of our innovative products.

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CFS actionable reports

CFS provides a wide range of distribution options for reporting data that it collects on behalf of clients. Platforms include live dashboards, e-mailed push reporting and digital integration into customer BI Systems if required. CFS and partner systems provide the means for assessing collected data to gain the insights that provide information to both drive improvement and take actionable decisions.  In addition the reporting environment allows us or the user analyse and share information into structured insights with in-depth reporting and analytics tools. It enables multiple solutions to be configured and accessed via a single web portal on their own or in any combination.

CFS Shesha Pro Calling System

Shesha Pro enables you to have an on demand paging system to call for service when needed. And monitors response rates

  • Smart Button
  • SIGFOX connectivity
  • Press the button to send the programmed SMS. Choose the phone number to whom you want the SMS to be sent as well as the message content
  • Reporting Dashboard & Automated Reports to measure response rate & time to respond
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CFS Touch&Tell

In a digital world, why are you subjecting your customer to the long, arduous process of the old fashioned pen and paper, survey?

With CFS Touch&Tell, survey design is limitless! Not only can it run on a number of platforms including Tablet and WEB, it can replicate any paper-based survey and has the ability to gather verbatim feedback from your customers which we then consolidate and include in your monthly report. Contact us for more info on why CFS Touch&Tell is the right option for your business.

CFS Comments Boxes

  • Dedicated Self Standing Keyboard Units positioned within the branch to collect customer feedback
  • Clients can Capture their Complaints, Compliments & Suggestions in their own time while they are having the experience. Firmware can be developed to your specific needs and requirements.
  • Immediate alerts are sent to Management and Supervisors. This alert allows the relevant responsible persons the ability to rectify the situation before the client leaves the branch. This aids in client rescue and changing angry/upset clients into promoters of your branch.
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MEET THE TEAM

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JOHN JENKINS

ceo

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PETER EVERETT

FOUNDER & DIRECTOR

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BRONWYN O'NEILL

DIRECTOR

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KAREN VERTUIN

TECHNICAL SUPPORT

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KERRI-LYN SKINNER

KEY ACCOUNTS MANAGER

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MICHELLE MARTINS

OPERATIONS MANAGER

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ANDREW BUTTRESS

TECHNICAL MANAGER

OUR CLIENTS

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CONTACT US

Our Offices

1B Canero Building Meadowbrook Business Estate, Jacaranda Ave, Olivedale, 2188

Phone: (+27) 011 251 1980
Fax: (+27) 011 704 7417

Support Desk

086 110 1730

Email us

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